Refund policy
Returns
We hope you love your BRUTE piece. If you change your mind about an online purchase, you have the right to return your order within 14 days of receiving it, without giving a reason.
To start a return, please fill in the contact form within 14 days of delivery, include your order number and the item you wish to return. After notifying us, you have a further 14 days to send the piece back.
The piece must be returned in its original condition and carefully packaged. As each BRUTE object is individually handmade, we ask that you take particular care when repacking it.
Return shipping costs are the responsibility of the customer, unless the item is faulty or arrived damaged.
Once the returned piece has been received and inspected, we will refund the purchase price and the original standard delivery costs. Refunds are made using the original payment method.
Damaged or faulty pieces
Every piece is carefully checked and securely packaged before leaving the studio.
If your order arrives damaged, please contact us as soon as possible through the contact form on our website, preferably within 48 hours, with photographs of the packaging and the piece. This helps us deal with the carrier and arrange the best solution for you.
Your statutory consumer rights remain unaffected.
Custom & commissioned work
Custom-made and commissioned pieces created specifically to your requested dimensions, form, colour or other specifications are not eligible for cancellation under the statutory right of withdrawal once production has begun, where the applicable legal exception applies.
Because these pieces are made specifically for you, we will confirm the details and price with you before production begins.
Exchanges
Because every BRUTE object is one of one, we do not offer direct exchanges. If you wish to return an eligible piece, please follow the return process above and place a new order separately.
Questions
If you have any questions about a return, please contact us by filling in the contact form.